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SOCKERS products

What materials are the toys made of? And the shirts?

The body and shirt are made from PVC. The shorts and socks are made from fabric.

What size are they?

30 cm

Are the toys articulated?

Yes, they have 8 joints. Head, arms x 2, hands x 2, waist and feet x 2.

How long does it take to make a toy?

The manufacturing process is lengthy, as it involves a great deal of manual work, from weaving the shirt to facial details. The product pays great attention to detail.

Are they suitable for young children? From what age are they recommended for? Do they contain small parts?

The recommended age is from 4 years old. The player comes with a ball.

What guarantee does the toy come with?

They have the BANBO Toys and F.C. Barcelona guarantee, which makes these articulated figures exclusive, top quality products. In terms of time?

Is it an official F.C. Barcelona product? What does this mean?

Yes, it’s a licensed product, which means we have the Club’s approval to manufacture and sell these figures in this case, exclusively only for us, BANBO TOYS. A label with hologram guarantees it is an official product.

SOCCERSTARZ products

What materials are the toys made of? And the shirts?

PVC

What size are they?

4-5 cm

Are the toys articulated?

No

How long does it take to make a toy?

Making the plastic part is a fast process. The painting is more difficult and takes longer, as it requires great attention to detail.

Are they suitable for young children? From what age are they recommended for? Do they contain small parts?

The recommended age is from 3 years old. The figure itself is small. The player comes with a ball.

What guarantee does the toy come with?

They have the BANBO Toys guarantee, meaning these little figures are unique products for collectors. In terms of time?

Is it an official F.C. Barcelona product? What does this mean?

Yes, it’s a licensed product, which means we have approval from different clubs for their manufacture and sale.

Shopping

In which countries can products be purchased online?

The listed countries

Will I always receive the same product as the one in the photo?

Yes, always.

How can I be sure my purchase has been completed correctly?

After buying the product, we send you an email, firstly to thank you for your confidence in us and secondly, to confirm the reference that it’ll reach your home in a few days.

What should I do if I receive a faulty product?

Contact us by email (info@banbotoys.com) and we’ll be delighted to solve the problem.

What should I do if I receive the wrong product?

Contact us by email (info@banbotoys.com) and we’ll be delighted to solve the problem.

Which payment methods can I use to make my purchase?

With credit card or PayPal.

Shipping

Where can I receive my order?

Where you choose

Can the country of delivery be different to the country of purchase?

Yes. You need to add the destination country in the checkout.

How long will my order take to arrive?

In Spain from 24h to 48h. In Europe from 48h to 72h. Transatlantic deliveries from 7 to 10 days.

How much are the shipping costs?

The shipping costs are free for orders over €49 (valid in the Iberian Peninsula)

How do I know where my order is?

We’ll send you the tracking number so you can follow your order status.

Returns

It’s for a present. Can I change it if they don’t like it?

Yes. Banbo Toys can change your product whenever the buyer sends it back to our offices (the buyer covers the cost thereof). The product must arrive in good condition.

How long is the period for returning products?

Within the first 15 business days.

Do I have to pay for my return?

The cost of sending it to Banbo Toys.

How will I receive the sum returned?

After Banbo Toys receives the product, we check everything is in order and if so, we contact the user to arrange the return. Banbo Toys will not issue any returns if the product reaches us in poor condition.

When will I receive the sum returned?

24-48h after Banbo Toys contacts the user.